MIA & TIA: AI-Powered Patient Communication and Triage
Two purpose-built AI systems transforming how clinics communicate with patients and how emergency rooms triage arrivals.
Reduction in staff time
Faster responses
Increase in attendance
The Challenge
Patient Communication and Triage Are Overwhelmed
Healthcare providers face a dual burden: front-desk staff juggle scheduling, follow-ups, and patient questions around the clock, while emergency departments struggle with intake bottlenecks that delay care. Both problems share a root cause—manual, repetitive administrative work consuming clinical capacity.
The Solution
Two AI Systems, One Mission
MIA: Transforming Patient Communication
Client: Cirugía Obesidad Diabetes clinics, Mexico
Built on GPT-4o, MIA integrates with WhatsApp and SMS to provide 24/7 patient communication. It handles intelligent scheduling, automated follow-ups, and answers patient questions—all with a consistently warm, helpful tone.
Reduction in staff time
Faster responses
Increase in attendance
“I like that MIA is available 24x7, is always cheery and helpful, and never forgets to follow up.”
TIA: Revolutionizing Emergency Triage
Client: Major hospital urgent care chain, Mexico
TIA is a multilingual AI triage system that handles voice and text intake, performs real-time patient assessment, and feeds results to a staff dashboard. It reduces the administrative burden of intake so clinical teams can focus on care.
Intake processing
Triage decisions
Wait times
Resource allocation
“When someone arrives at urgent care, every minute matters. By using AI to handle the administrative burden of intake, we’ve been able to cut wait times.”
Ready to Transform Patient Communication?
We build a working prototype with your real data. If it doesn’t deliver measurable ROI, we walk away.
Start a Conversation